Training and Development in Catering

Training and DevelopmentYou need to understand the important contribution training and development makes tocompetitiveness and the standards of work and performance in the hospitality andcatering industry. You need to be able to relate this to an outlet.Standards of work and performance should include:· attendance, behaviour, time-keeping, disciplinary and grievance procedures· occupational standards· legislation and regulations which the hospitality and catering industry has to abideYou need to be able to explain and give examples of the following training methods andactivities:· induction training· mentoring· coaching· apprenticeships· in house training· external training.You should be able to distinguish between on-the-job and off-the-job training andtransferable and non-transferable skills developed through training programmes.You should understand how nationally recognised training structures can contribute tothe training and development programme.Students usually find human resource management, like marketing, accessible andinteresting. Finding out about job applications, CVs and interviews is particularlyrelevant to their lives. The teaching of this unit can be effectively integrated with workexperience or other vocational experiences.Whilst students are likely to develop a good understanding of the appropriate theorytheir skills of application can also be developed. They should be encouraged to use thetheory on motivation and form a strong awareness of the differences between theoriesaddressing types of behaviour and the behaviour of individuals.Researching suitable outlets should be considered when planning this unit. Outletsshould be where students can investigate and observe good human resourcemanagement, including aspects of working relationships, a supportive approach to staffsatisfaction and motivation as well as clear policies on work and performance standards.This unit requires students to plan the approach to the investigation so that multiplevisits to the outlet are not required to fill in gaps. Therefore it would be best to ensurestudents are fully conversant with the theory before starting to investigate the practicalaspects. It should be possible for both students and staff to collect evidence of differentapproaches to human resource issues, and it may be useful to explore differences thatexist between published policies and the perceptions of managers and workers.